Ride Confidently
Viper Warranty
Warranty Card
Every helmet you buy includes a 12-month warranty. You’ll find the warranty card inside the box of your helmet. This warranty generally covers defects in both materials and workmanship, providing you with the assurance that your investment is safeguarded. Should you experience any issues, please reach out to our customer support team for help. Be sure to keep the card and any purchase receipts in a secure location, as you might need them later. For detailed information about your warranty, the Viper website offers comprehensive resources and customer service representatives who are ready to assist you.
How do you use the warranty?
Our Warranty Team operates remotely, so please reach out via email.
To assist them in understanding your issue, kindly provide detailed information along with photographs. Be sure to include your proof of purchase, as well as your name, address, and mobile number.
We strive to respond to all emails promptly; however, please note that this service is unavailable on weekends when our office is closed.
what happens next?
Our team will evaluate the information and photographs you have submitted to identify the quickest and simplest solution to resolve your issue.
This might involve sending you the spare part needed to repair the helmet at your home. For instance, you may only require a side pod or a screw that can be easily replaced.
For more complex problems, we will request that you return the helmet to our warehouse. This will require securely packing the helmet and taking it to a designated location for drop-off. We will provide complete instructions if we determine that this is the only viable solution.
how long will this take?
Upon receiving your parcel, we will promptly begin our investigation. If we can repair the helmet by replacing parts, it will be sent out on the same day we receive it.
In the event that the helmet cannot be repaired, we will provide a replacement, which will also be dispatched the same day.
If your selected colour or size is no longer available, we will reach out to you to discuss alternative options for a replacement helmet.
Our turnaround time is always within 24 hours, as we understand that this might be your only helmet and you’re eager to get back on the road.
Ride With Confidence
Discover premium motorcycle helmets and accessories designed for maximum safety and comfort. Visit us at Viper Helmets Ltd in Killingworth to elevate your riding experience.